Refund policy

Returns &
Warranty

We want every order to reach you exactly as intended. If something isn't right, here's how we handle it — simply and fairly.

01  ·  Right of Withdrawal

14-Day Return Window

 

 

You have a 14-day right of withdrawal on all items purchased from NOTES – parfumerie, unless otherwise stated in your order or our terms.

 

The withdrawal period begins on the day your order has been delivered.

 

 

02  ·  What Cannot Be Returned

Samples & Opened Fragrances

 

 

For hygiene and consumer safety reasons, we do not accept returns of fragrances that have been opened, unsealed, or used after delivery.

 

Handmade Samples — Please Read

 

Our samples are prepared by hand, in-house. Because of the handmade and intimate nature of sample production, samples cannot be returned or refunded after purchase — regardless of circumstance.

 

If you are uncertain whether a fragrance is right for you, we encourage you to try a sample before committing to a full bottle. That's exactly what they're there for.

 

 

03  ·  How to Request a Return

Notify Us Within 14 Days

To exercise your right of withdrawal, you must notify us within 14 days of delivery by sending a clear message via email. Your message must state that you wish to withdraw from your purchase.

All return and withdrawal requests must be submitted to:

Please note that messages sent to other email addresses connected to NOTES may not be monitored and will not be registered as received.

 

 

04  ·  Returning Your Item

Shipping the Item Back

Once you have notified us, the item must be handled no later than 14 days afterwards.

You are responsible for the direct costs of return shipping. We can provide return shipping labels upon request.



05  ·  Damaged or Faulty Products

Warranty & Claims

All products are covered by a 2-year warranty against manufacturing and material defects. If you discover a fault or issue, please contact us within a reasonable time of noticing it.

Return Requirement for Damaged Items

If your item arrives damaged or develops a defect covered under warranty, the item must be physically returned to us before a replacement or refund can be issued. We cannot process claims for damaged goods without receiving the product back.

Once received and inspected, approved claims will be handled promptly and may include reimbursement of reasonable return shipping costs.

All warranty requests must be submitted to:

 

 

06  ·  Refunds

How Refunds Are Processed

Once your return has been received and inspected, we will process your refund without unnecessary delay.

We may withhold the refund until:

  • the returned item has been received by us, or
  • you have provided documentation confirming the item has been shipped back

Refunds are issued using the same payment method as the original purchase, unless otherwise agreed.

 

 

07  ·  Withdrawal Form

Optional Template

You are welcome to use the following template when contacting us, though a plain message stating your wish to withdraw is equally valid.

Withdrawal Request — NOTES – parfumerie

  • Order number
  • Product(s)
  • Received on
  • Full name
  • Address
  • Date



Questions? Reach us at  — we're a small operation and we'll get back to you personally.